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Westmarine.com Website Review & Ratings + West Marine Coupons

West Marine: Products & Services

West Marine is an online store that offers an amazing selection of boating gear, life jackets, apparel for men and women, boats, boat maintenance supples, fishing and sailing equipment, and boating electronics such as GPS

West Marine has multiple shopping categories:

West Marine: Company Background

The West Marine company was founded in 1968 by Randy Repass, and their online store went live in 1996. West Marine is still owned by founder Randy Repass, and they have become one of the largest and most successful marine equipment stores in North America. Today, West Marine has over 300 stores all over the United States, Canada, and Puerto Rico

West Marine contact information:

  • 500 Westridge Dr, Watsonville, CA 95076
  • Toll Free Number: 1-800-262-8464 or 831-761-4800 (international customers)
  • Fax: 831-761-4421or 831-761-4020 (international customers)
West Marine: Customer Feedback & Reviews

Customer reviews for West Marine are mixed, with customers either liking or disliking them.

Positive customer reviews commented on:

  • Excellent customer service
  • Large selection
  • High quality products

Negative customer reviews commented on:

  • High prices on certain products
  • False advertisement on items
  • Diffuculties returning items.

Some customer reviews were:

"Nice selection of boating supplies, but prices so high you cringe.  Example, Penzoil Synthetic Blend Oil in West Marine sale flyer for $39, same exact container of oil under $14 at Sams Club, and $18 at Walmart."

"They always have tons of stuff. Don't go in there without a list or you'll get the "deer in the headlights" look. Today I did my first return, and I HATE to do returns. There were no problems whatsoever. I returned a bad propeller (manufacturing defect) without any hassle."

"Ordered several items last night all of which where listed as in stock...now only expecting a partial shipment????"

"Gave excellent service on defective item with west logo long after purchase."

West Marine: Business Credibility & Trustworthiness

West Marine is not accredited with the Better Business Bureau; however they do have a BBB rating of "A-". Their BBB file was opened on August 29th 2000. Over the last three years, there has been 3 complaints filed against West Marine with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction.

The complaints filed against West Marine were:

  • 2 complaints were due to advertising/sales Issues
  • 1 complaint was due to delivery issues
West Marine: Website Popularity & Google Ranking

West Marine website popularity:

  • West Marine has a worldwide Alexa traffic rating of 36,595 out of 30 million websites.
  • West Marine has an American Alexa traffic rating of 8,536
  • West Marine has a Google pagerank of six out of ten.
  • The West Marine site receives around 9,870 unique visitors daily, which account for 45,402 daily page views. 
  • About 78% of the visitors to the West Marine site are American. 
West Marine: Social Media Presence

West Marine social media presence:

  • West Marine can be followed on Facebook; they have 12,334 likes on Facebook and have 196 people talking about them. West Marine updates their Facebook page usually every other day.
  • West Marine can be followed on Twitter; they have 6890 followers on Twitter and have posted 1071 tweets. West Marine has not twitted since June 22nd 2012.
  • West Marine offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products. 
  • West Marine is on YouTube; they have uploaded 595 videos and have 1381 subscribers
West Marine: Website Security & Safety

West Marine is also protected by Norton Secure and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the West Marine site as "not suspicious" and states that no malicious software or suspicious content has been detected or hosted on it in the last ninety days. The Google safe browsing page for West Marine can be viewed here.

West Marine: Pricing & Packages

West Marine offers very competitive prices on all their products. In a price comparison of three products, West Marine was cheaper on two products and the same price on one of the products than their leading competitor was.

ACR Electronics AquaLink® 406 GPS Personal Locator Beacon

  • West Marine: $359.99
  • Leading competitor: $377.43

West Marine PVC AL-390 Sportsman, Green

  • West Marine: $1699.00
  • Leading competitor: $1699.00

Penn Bluewater Carnage Jigging Rods - Spinning

  • West Marine: $129.95
  • Leading competitor: $129.99
West Marine: Shipping Rates & Policies

West Marine shipping rates and policies:

  • West Marine ships within the United States and to numerous international locations
  • West Marine ships to PO boxes and APO/FPO addresses (only through US Priority Mail).
  • West Marine ships most products within the same day the order is placed
  • Both American and international shipping costs are available at checkout

American customers can choose from six shipping options:

  • Ground: takes 3-5 business days to arrive, only for customers in the continental United States
  • FedEx 2-Day: takes 2 business days
  • FedEx Standard Overnight: takes 1 business day
  • US Priority Mail: takes 3-7 business days, and ships to both PO boxes and APO/FPO addresses
  • Hazardous: takes 3-7 business days, only for customers in the Continental United States
  • Oversized: takes 3-7 business days, only for customers in the Continental United States

International customers can choose from four shipping options:

  • Canada FedEx Ground: takes 3-7 business days to arrive, only for customers in Canada
  • International FedEx: takes 4-5 business days to arrive
  • International DHL: takes 4 -5  business days to arrive 
  • International Air Parcel Post: takes 7-14 business days to arrive, only for customers in Canadian Territories (Yukon, Nunavut, etc.)


West Marine: Payment Methods Accepted

West Marine accepts numerous payment options. West Marine accepts:

  • MasterCard
  • Visa
  • American Express,
  • Discover Card
  • JCB

West Marine does not accept any other online payment method such as PayPal, Bill Me Later, Google Checkout or Amazon Payments, nor do they accept money orders, wire transfers or checks of any kind. 

West Marine: Returns, Refunds & Exchange Policy

West Marine return and refund policy

  • West Marine offers a 30 day return policy.
  • Clearance items, items with expiration dates or registered to users, life rafts, and electronic equipment are final sale
  • All returns must be in new unused condition and include all original packaging, paperwork and have all tags still attached.
  • Shipping costs are non-refundable.
  • Customers are responsible for return shipping costs, unless the item is being returned due to manufacturers defect or West Marine's error.
  • West Marine charges a 20% restocking fee

How to make a return:

  • Customers returning items need to make sure a copy of the receipt of the order is placed in the returning package
  • Customers need to write down the reason for returning the item and how they would like their refund, and the note needs to be included with the receipt inside the package.

Returns should be sent to:

West Marine
P.O. Box 50070
Watsonville, CA 95077-0070


West Marine: Product images & screenshots
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